Banglalink launches 24/7 virtual assistant Chatbot “MITA”

Dhaka, 26 September 2018: Banglalink, one of the leading digital communication service providers in Bangladesh, has officially launched Chatbot “MITA”, an AI integrated 24/7 virtual assistant that will enable customers to get necessary customer care supports through Facebook Messenger in a more convenient and interactive way. The service was officially launched at a Banglalink Sales and Service Centre located at Shyamoli Square yesterday. Present at the launching ceremony were Erik Aas, CEO, Banglalink, Shahriar Ahmed Remon, Head of Monobrand & Device, Banglalink, Rashed Moslem, Head of E-Business, Banglalink and other key members of the organization.

Chatbot “MITA” will enhance customer care experiences providing instant answers to customers’ queries regarding packages, offers, recharges etc. Equipped with auto-learning capacities, it will continue to evolve into a more effective service capable of aptly responding to customers’ queries. The service has been launched considering the growing number of internet users in the country and their demand for a more interactive customer care service.

Erik Aas, CEO, Banglalink said, “Today, we are really excited to launch Chatbot “MITA”, which is going to take customer care experiences to whole new heights. This unique service demonstrates how we are transforming as a digital company prioritizing our customers’ demands and convenience. Fast and easily accessible, this automated service will enable users to get instant responses to their queries regarding our services.”

As a customer-obsessed organization, Banglalink has always valued customer-engagement, and will continue to take initiatives for easing their interaction with the organization by bringing more digital innovations.

To experience your interaction with MITA, please visit: https://www.facebook.com/banglalinkmela/