Banglalink Mobile Financial Service (MFS)

Post Office Mobile Money Order

Banglalink partners with the Bangladesh Post Office (BPO) to launch the first ever Mobile Money Order (MMO) service through post office branches and post e-centers spread all across the country.

This service enables to send and receive money all across the country almost instantly which used to require 7 to 10 days.

Service details:

Electronic money order issue:

Step 1: Money order sender comes to the designated BPO office or post e-center/ and hands over the cash and filled in money order issue form/fill in log book to the dedicated agent

Step 2: Agent issues the money order

Step 3: Sender and beneficiary immediately receives the confirmation SMS with unique transaction pin (14 digit)

Electronic money order disbursement:

Step 1: Sender informs the transaction details including money order amount to beneficiary through phone, SMS or any other possible communication means

Step 2: Beneficiary goes to the nearest designated post office or post e-center and submit the money order encashment form/ fill in log book with the transaction pin and amount

Step 3: Agent verifies the PIN and other transaction related information and hands over the cash to the beneficiary and mark the transaction as enchased

Step 4: On transaction completion, automatic system generated “EMO paid” SMS is sent to the sender mobile number

Frequently asked questions:

Is this a Banglalink service?
Ans: No this is a Bangladesh Post Office service and Banglalink is the exclusive network service provider for BPO and this service can be availed through specified post offices and post e-centers.

What is the Banglalink’s role in the service?
Ans: Banglalink is the exclusive network provider for BPO in this project which includes nationwide connectivity.

Who can avail the service?
Ans: Any person intends to send money (money transfer inside the country). Any mobile operator customer can avail this service since it is a fully OTC (over the counter) based service.

What are the specific advantages of the service compared to traditional money order?
Ans: – Instant money transfer across the country.
– Sender and receiver (beneficiary) both will receive SMS against issuance of mobile money order.
– Money Order sending time reduced from current 7 to 10 days to instant.
– Sender will receive confirmation SMS after beneficiary takes out cash.
– Social responsibility by sending money through the legal channel.
– Security of money ensured by the authorized Govt. agency (Post Office)
– Contribution to national economy by sending money through the authorized Govt. agency (Post Office)

What the money order sender (issuer) need to do for the service
Ans: Money order sender (issuer) will go to the post office or post e-center and fill out the mobile money order issue form/ fill in log book and provide his/her mobile number (any operator) and required amount (including fees) for the service. The agent will perform the transaction in his/her mobile and a TPIN (transaction pin) will be sent to the sender and beneficiary (the person who will be receiving the money) in SMS.
Issuer will inform the beneficiary with the sending amount and beneficiary can go to any of the post office or e-center to disburse (receive) the money order.

What will the sender (issuer) do if SMS is not received after issue?
Ans: Sender (issuer) can call 01911304120 (any operator) and the SMS will be re-generated.

What the money receiver (beneficiary) need to do for the service
Ans: Receiver (beneficiary) will go to the post office or post e-center and fill out the mobile money order payment (disburse) form/ fill in log book with required information. The agent will perform the transaction in his/her mobile.

What are the charges of the service?
Ans: Issuer will pay the service charge of 1.85% (on the transaction amount) or BDT 15/- (whichever higher)

Mobile money order amount (BDT)Service fee (BDT)
100018.5 (1.85% of 1000)
50015 (minimum service fee)

There is no fee for disbursement of money order

What are the transaction limits for mobile money order?
Ans: Minimum: BDT 100/-
– Maximum: BDT 50,000/-

With this service how much time is required to send mobile money order?
Ans: It is instant

Is it a must to have a Banglalink mobile number to issue electronic money order?
Ans: No, since it is an OTC (over the counter) service of Bangladesh Post Office and any customer (of any operator) can avail this service.

Is it a must to have sender and beneficiary mobile number to issue electronic money order?
Ans: Yes, mobile money order cannot be issued without sender and beneficiary mobile number.

Is the service available at all the post office branches?
Ans: The service is available in designated post offices, and post e-centers.

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