Banglalink Call Center

We strive to give our customers the best of service and the fastest solution. In order to do that we have state-of-the-art call center that serves our customers 24 hours 7 days a week.

If you need assistance or want to share your Banglalink experience with us, then please contact us through the following numbers/ email address/ web:

Dialing no./short code/emailDescriptionTariffPulse
121Free IVR for all Banglalink pre-paid, post-paid and call & control customers.FreeN/A
111Helpline for all Banglalink pre-paid, post-paid and call & control customers. Customer can talk to a customer care representative.Tk. 0.50/ min10 sec
158Complaint number for all Banglalink prepaid & postpaid customers. Customer can launch complaints through this number.FreeN/A
1215Promotional number for all Banglalink pre-paid & post-paid customers. All promotional information is available here.FreeN/A
175Contact number for i-top up transaction information (for Banglalink retailers only).FreeN/A
365Customer service over phone for Banglalink retailers only.FreeN/A
2727Yellow pages (for all Banglalink) directory service.Tk. 5.00/ min10 sec
01911304121Free IVR for all Banglalink pre-paid, post-paid and call & control customers.FreeN/A
01911304111Hotline number for information, service & complaintsTk. 0.50/ min10 sec
01912999000Only for postpaid & sme package information and sales request.Tk. 2.00/ min10 sec
01920000000Customer service over phone for icon customers only.On-netAs per package
01950111111For all kinds of international roaming related information, services & complaints.On-netAs per package
1200Careline for mobile financial services of Banglalink subscribers and Banglalink retailers.Tk. 1.00/ min
(free for retailers)
10 sec
01911304120Only for mobile financial services related information, services & complaints.Tk. 1.00/ min10 sec
+88 02 8820594Fax for customer service related queries.
info@banglalink.netCustomer service related queries through email.
roaming@banglalink.netInternational roaming related queries through email.
www.icongsm.com.bdWebsite for icon customers only.

*SD, VAT and SC applicable

Note:

  • All tariffs mentioned here are SD + VAT + SC applicable
  • Outgoing barred post-paid,pre-paid and call & control customers can call 111, if the connection has sufficient balance